Answers about HRCM products and services.
Practical guidance and resources for small businesses.
How can we help?
Find answers about digital products, downloads, customer accounts, business services and HRCM CareerPath.
Digital products & downloads
How do I receive a digital product after purchase?
After a successful payment, you can download available files from the confirmation page. Your purchase is also connected to the email address used at checkout.
Where can I find something I already purchased?
Select Sign In at the top of the site to open My Library. Sign in with the same email address you used during checkout to view your available purchases.
What should I do if my download does not work?
Refresh the page and try the download again using a current browser. If the problem continues, email cs-reply@hrcm.consulting with the email address used at checkout and the name of the product.
Why did I not receive a purchase email?
Check your spam, promotions or junk folder first. Also confirm that the email entered at checkout was correct. If you still cannot find it, contact HRCM support.
Can I share or resell the files I purchase?
Unless the product specifically includes resale or PLR rights, HRCM digital products are licensed for the purchaser's own personal or internal business use. They may not be resold, redistributed or shared publicly.
Orders & support
Do you offer refunds on digital products?
No. Because digital products are delivered immediately and cannot be returned, all digital-product purchases are final and nonrefundable. If you experience a duplicate charge or a technical problem accessing your purchase, contact HRCM support for assistance.
What if I purchased the wrong product or have a billing issue?
Digital-product purchases are final and nonrefundable, so please review the product description before buying. For a duplicate charge, payment error or technical access problem, email cs-reply@hrcm.consulting with your order email and a short explanation.
Are HRCM resources legal advice?
No. HRCM resources provide general HR information and practical tools. They are not legal advice and may need to be adapted for your organization, location and circumstances.
How can I contact customer service?
Email cs-reply@hrcm.consulting. Include the email connected to your order or account and enough detail for the team to locate and understand the issue.
Business services
Who are HRCM business resources designed for?
HRCM primarily supports small and growing businesses that need practical help with hiring, onboarding, documentation, employee processes and people operations.
Can HRCM help with a business-specific HR need?
Yes. Use the Contact & Support page or email cs-reply@hrcm.consulting to describe what you need. HRCM can determine whether an existing product or a separate service is the best fit.
HRCM CareerPath
What is HRCM CareerPath?
CareerPath is HRCM's separate workspace for individual professionals. Depending on membership level, it provides resume tools, career pathway guidance, job matching and interview coaching.
Why is my CareerPath account separate from My Library?
My Library is for HRCM store purchases. CareerPath uses a separate member account so resumes, career information and membership tools stay inside the dedicated career platform.
When do membership features become available?
Paid features are unlocked after the membership payment is successfully confirmed. The tools shown in the member dashboard depend on the selected membership tier.
What should I do if my CareerPath tier is not showing correctly?
Sign out and sign back in using the email connected to your membership. If access is still incorrect, email cs-reply@hrcm.consulting with your account email and membership tier.